We're in need of a Full-time System Administrator / Network Administrator. Our clientele is diverse, including medical, construction, dental, non-profit, manufacturing, and retail sectors. As a Managed Service Provider, we offer a range of technologies including access control, video surveillance, business VoIP solutions, disaster recovery, network infrastructure, cybersecurity, cloud-based technologies, and network cabling. The role of the System Administrator / Network Administrator is to accurately configure, diagnose, and resolve technical infrastructure and support issues for clients in a timely manner, meeting or exceeding SLAs. This role also involves identifying root causes and recommending permanent solutions, staying up-to-date with technology offerings, providing support to all clients, and contributing to advancing IT capabilities. The System Administrator / Network Administrator will collaborate closely with other support team members and report to the Technical Manager. Responsibilities: - Configuring and troubleshooting firewalls, servers, switches, access points, video surveillance systems, VoIP phone systems, desktops, and laptops. - Responding to escalated customer requests promptly, meeting or exceeding SLAs, and communicating in advance if unable to do so. - Collaborating with the NOC/SOC to resolve outstanding issues and providing recommendations for vendor resolution. - Analyzing and resolve customer issues promptly. - Proposing automation solutions for increased efficiency and reduced recurring issues. - Delivering excellent customer service during interactions. - Following up with clients to ensure satisfaction. - Keeping up to date on changing technologies, patches, and services. - Completing relevant training and certifications. - Providing consulting feedback to the Sales team for new customer environments. - Managing multiple projects, activities, and tasks concurrently. Qualifications : - Associates or bachelor’s degree in a relevant field. - Minimum of 5 years of work experience. - Certifications in Fortinet, Cisco, Azure, Microsoft, and Cyber Security. - Strong diagnostic and problem-solving skills, with the ability to resolve hardware and software issues. - Proactive approach to work. - Excellent customer service skills. - Ability to identify trends and reduce recurring issues. - Willingness to travel to customer sites as needed (less than 10%). - Availability for on-call rotation, 1 week primary, 1 week backup. - Occasional availability on nights and weekends for off-hours maintenance or projects.